Refund policy

Return Policy for Furry Hippie Beard Company

At Furry Hippie Beard Company, we are committed to your satisfaction. If you're happy with your purchase, we’re here to help. Please review our return policy below.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Products must be unused, unopened, and in their original packaging.

  • Proof of purchase, such as your order confirmation or receipt, is required for all returns.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used beard care products.

  • Custom or personalized items.

  • Gift cards.

Return Process

  1. Contact Us: Email us at support@furryhippiebeardcompany.com with your order number and the reason for your return.

  2. Approval: Once your return request is approved, we will provide a return authorization and instructions.

  3. Ship Your Items: Send the items to the address provided, ensuring they are securely packaged to prevent damage during transit. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

  • Refunds will be processed within 5-7 business days of receiving and inspecting the returned items.

  • Refunds will be issued using your original method of payment.

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

Exchanges

We offer exchanges for defective or damaged items. For returns, please follow the same process as outlined above. Once the defective item is received and inspected, we will ship a replacement at no additional cost.

Damaged or Defective Items

If your order arrives damaged or defective, please get in touch with us within 7 days of delivery with photos of the issue and your order details. We will promptly resolve the matter by offering a replacement or refund.

Contact Us

If you have any questions or need assistance with a return, feel free to reach out:

Thank you for choosing Furry Hippie Beard Company! Your satisfaction is our top priority.